Terms and Conditions / Fair Usage Policy / Privacy Policy

 

TERMS AND CONDITIONS

 

 

1. Application

 

 

  1. These Terms and Conditions apply to the purchase of services and goods by you (“Customer”).

    We are iQom Mobile Ltd, a company registered in England and Wales,

    Registered office: 167-169 Great Portland Street, 5th Floor, W1W 5PF

    Email: info@vioramobile.com

    Telephone: 03335775772

  2. By ordering any Services, you agree to be bound by these Terms and Conditions.

    Services may only be purchased if you are at least 18 years old and legally able to enter into a contract.

 

 

 

 

2. Interpretation

 

 

  • Consumer: an individual acting outside their trade or profession.

  • Contract: legally binding agreement between Customer and Supplier.

  • Delivery Location: location for delivery of Services or Goods.

  • Durable Medium: a format such as paper or email that can be stored and reproduced.

  • Goods: products supplied with the Services as set out in the Order.

  • Order: the Customer’s order submitted through the website.

  • Privacy Policy: how personal data is processed.

  • Services: services advertised on the Website.

  • Website: https://www.vioramobile.com

 

 

 

 

3. Services

 

 

  1. Services and Goods descriptions appear on the Website. Minor variations may occur.

  2. If Services or Goods are customised to your specifications, you are responsible for ensuring accuracy.

  3. All Services on the Website are subject to availability.

  4. We may change Services where required by law or safety standards.

 

 

 

 

4. Customer Responsibilities

 

 

  1. You must cooperate fully, provide necessary access and information, and obtain required permissions.

  2. Failure to comply may result in suspension or termination of the Contract.

 

 

 

 

5. Personal Information and Registration

 

 

  1. You must keep your login credentials secure.

  2. Information is retained under the Privacy Policy.

  3. You agree to communication via email, electronic means, or pre-paid post.

 

 

 

 

6. Basis of Sale

 

 

  1. Website descriptions do not constitute contractual offers.

  2. You must review your Order for accuracy before submission.

  3. A Contract is formed only upon receiving an Order Confirmation email.

  4. Quotes remain valid for 7 days unless withdrawn earlier.

  5. Variations to the Contract must be agreed in writing.

  6. These Terms apply only to Consumers. Businesses must notify us for alternative terms.

 

 

 

 

7. Fees and Payment

 

 

  1. Fees and prices are as listed on the Website at the time of Order acceptance.

  2. All prices include VAT unless otherwise stated.

  3. Payment is made at the time of Order using credit or debit card.

 

 

 

 

8. Delivery

 

 

  1. Services/Goods will be delivered within agreed timeframes or, if none specified:

     

    • Services: within a reasonable time

    • Goods: within 30 days

     

  2. If we fail to deliver Services on time, you may request a reduction in Fees.

  3. If Goods are not delivered on time, the Customer may treat the Contract as ended in certain conditions.

  4. Goods forming a commercial unit cannot be partially cancelled.

  5. Deliveries outside the UK may require payment of customs duties.

  6. Goods become your responsibility upon delivery.

  7. You must inspect Goods where possible before acceptance.

 

 

 

 

9. Risk and Title

 

 

  1. Risk passes to you upon delivery.

  2. Ownership passes only once full payment is received.

 

 

 

 

10. Withdrawal, Returns and Cancellation

 

 

  1. You may withdraw an Order before the Contract is made.

  2. You may cancel within 14 days of Contract formation (exceptions apply).

  3. Goods must be returned undamaged at your expense.

  4. Refunds are provided for cancellations, minus delivery costs if applicable.

  5. Services may begin during the cancellation period only with your express consent.

  6. You must pay for Services already provided before cancellation.

  7. Goods returned late or damaged may reduce the refund amount.

  8. Refunds are processed within 14 days of receiving Goods back (or proof of posting).

  9. Goods must be returned to:

    iQom Mobile Ltd, 167-169 Great Portland Street, 5th Floor, W1W 5PF.

 

Definitions:

 

  • Distance Contract: contract agreed without face-to-face interaction.

  • Sales Contract: contract involving ownership transfer of Goods in exchange for payment.

 

 

 

 

11. Conformity and Guarantee

 

 

  1. Goods must conform to Contract requirements: satisfactory quality, fitness for purpose, and description.

  2. Failures caused by your own actions or materials do not constitute non-conformity.

  3. Services are supplied with reasonable skill and care.

  4. Manufacturer’s guarantees are provided where applicable.

  5. Statements made by us become terms of the Contract if relied upon by you.

 

 

 

 

12. Duration, Termination and Suspension

 

 

  1. Contract lasts for the duration required to perform the Services.

  2. Either party may terminate for serious breach if not remedied within 30 days.

  3. Bankruptcy or insolvency processes may also trigger termination.

  4. Parties’ rights and obligations survive termination.

 

 

 

 

13. Successors and Sub-Contractors

 

 

  1. Either party may transfer rights under the Contract.

  2. We remain liable for sub-contractors acting on our behalf.

 

 

 

 

14. Circumstances Beyond Control

 

If a failure occurs due to events outside reasonable control, obligations are suspended.

The affected party must notify the other promptly.

 

 

 

15. Privacy

 

 

  1. We comply with GDPR and Data Protection Laws.

  2. Terms should be read in conjunction with the Privacy Policy and Cookies Policy.

  3. We act as the Data Controller.

  4. We process Personal Data legally, securely, and transparently.

  5. Data enquiries: info@vioramobile.com

 

 

 

 

16. Excluding Liability

 

We do not exclude liability for:

 

  • fraud or fraudulent misrepresentation

  • death or personal injury due to negligence

 

Otherwise, we are not liable for:

 

  • losses not reasonably foreseeable

  • business or commercial losses

 

 

 

 

17. Governing Law, Jurisdiction and Complaints

 

 

  1. English and Welsh law applies.

  2. Disputes may be heard in courts of England and Wales, or in Scotland/Northern Ireland where applicable.

  3. Complaints should be emailed to info@vioramobile.com.

    We aim to respond within 5 days.

 

 

 

 

18. Attribution

 

These Terms and Conditions incorporate elements from Rocket Lawyer.

 

 

 

19. Model Cancellation Form

 

To:

iQom Mobile Ltd

167–169 Great Portland Street

5th Floor

W1W 5PF

Email: info@vioramobile.com

Phone: 03335775772

Statement of cancellation including:

 

  • Goods/services being cancelled

  • Date received

  • Name and address of consumer

  • Signature (if on paper)

  • Date