Terms and Conditions

  1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are iQom Mobile Ltd, a company registered in England and Wales under number iQom Mobile Ltd whose registered office is at 167-169 Great Portland Street, 5th Floor, W1W 5PF, with email address info@vioramobile.com and telephone number 03335775772 (the Supplier or us or we).
  2. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
  1. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Services;
  3. Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;
  6. Order means the Customer's order for the Services from the Supplier as submitted following the step-by-step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;
  9. Website means our website https://www.vioramobile.com on which the Services are advertised.
  1. The description of the Services and any Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.
  2. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Services which appear on the Website are subject to availability.
  4. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
  1. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
  2. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or, if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
  1. When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and to keep them secret.
  2. We retain and use all information strictly under the Privacy Policy.
  3. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
  1. The description of the Services and any Goods on our Website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.
  4. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time.
  5. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business.

  1. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
  2. Fees and charges include VAT at the rate applicable at the time of the Order.
  3. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.
  1. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:
    1. in the case of Services, within a reasonable time; and
    2. in the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
  2. In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including a refund of anything already paid above the reduced amount). The reduction may be up to the full amount.
  3. If we do not deliver the Goods on time, you may treat the Contract as at an end if:
    1. we have refused delivery, or delivery on time is essential; or
    2. after failing to deliver on time, you specified a later reasonable period and we still did not deliver within that period.
  4. If you treat the Contract as at an end, we will promptly return all payments made under it.
  5. If you do not treat the Contract as at an end, you may cancel or reject Goods delivered late, and we will refund all payments for those Goods. If Goods have been delivered, you must return them to us or allow us to collect them.
  6. If any Goods form a commercial unit, you cannot cancel or reject part of the unit.
  7. We generally do not deliver outside the UK, but if we do, you may need to pay import duties or taxes.
  8. We may deliver Goods in instalments where reasonable.
  9. If you fail to take delivery without fault on our part, we may charge you for storage or redelivery.
  10. Goods become your responsibility upon completion of delivery or collection. You must examine Goods where reasonably practicable before accepting them.
  1. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
  2. You do not own the Goods until full payment has been received. If payment is overdue or a step occurs towards your bankruptcy, we may cancel delivery and require you to return Goods or allow us to collect them.
  1. You can withdraw the Order before the Contract is made, without giving a reason and without incurring liability.
  2. You can cancel the Contract (except for Goods made to your specifications) within 14 days after the Contract was made. Goods must be returned in undamaged condition at your expense. We will refund advance payments for cancelled Goods or Services, minus any delivery charges. Your statutory rights regarding defective Goods or Services remain unaffected.
  3. This is a distance contract, and the following cancellation rights apply, except for:
    1. goods made to your specifications or clearly personalised;
    2. goods liable to deteriorate or expire rapidly.

Right to Cancel

  1. You may cancel this Contract within 14 days without giving any reason.
  2. For Goods, the cancellation period ends 14 days after you or a nominated third party receives them. For Services, the cancellation period ends 14 days after the Contract is entered into.
  3. To cancel, notify us with a clear statement (letter or email). You may use the model cancellation form but are not required to. Clear evidence of cancellation must be retained.
  4. You may also cancel electronically through our website https://www.vioramobile.com. We will acknowledge receipt of cancellations made this way.
  5. The cancellation deadline is met if notification is sent before the period expires.

Commencement of Services in the Cancellation Period

  1. We must not begin providing Services during the cancellation period unless you make an express request for us to do so.

Effects of Cancellation

  1. If you cancel, we will reimburse all payments received, including delivery costs (except additional costs for non-standard delivery options).

Payment for Services Commenced

  1. If Services have begun at your request, you must pay for the Services provided up to the time you notified us of cancellation, proportionate to the agreed price.

Deduction for Goods Supplied

  1. We may deduct from reimbursement any loss in value of Goods resulting from unnecessary handling beyond what is needed to establish nature, characteristics, and functioning.

Timing of Reimbursement

  1. If we have not offered to collect Goods, reimbursement will be made within:
    1. 14 days after we receive returned Goods; or
    2. 14 days after you provide evidence you have returned them.
  2. If no Goods are involved, reimbursement will be made within 14 days after you notify cancellation.
  3. Reimbursement will be made using the same payment method used for the initial transaction.

Returning Goods

  1. If you received Goods, you must return them without undue delay, and within 14 days of notifying cancellation, to:

    167-169 Great Portland Street,
    5th Floor,
    W1W 5PF

    You will bear the cost of returning Goods.
  2. For the purpose of these rights:
    1. distance contract means a contract concluded without simultaneous physical presence of trader and consumer.
    2. sales contract means a contract where a trader transfers ownership of Goods to a consumer for payment.
  1. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if they do not meet the following obligations.
  2. Upon delivery, the Goods will:
    1. be of satisfactory quality;
    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless reliance on our skill and judgment is unreasonable), and be fit for any purpose set out in the Contract;
    3. conform to their description.
  3. It is not a failure to conform if the failure originates from your materials.
  4. We will supply the Services with reasonable skill and care.
  5. We will provide you with the benefit of the manufacturer’s guarantee for the Goods. Details of the guarantee (manufacturer name, address, duration, territorial scope) are supplied with the Goods. This does not reduce your legal rights.
  6. In relation to the Services, anything said or written to you about us or the Services becomes a term of the Contract if you take it into account when deciding to enter into the Contract or when making decisions during the Contract.
  1. The Contract continues as long as it takes us to perform the Services.
  2. Either you or we may terminate or suspend the Contract at any time by written notice if the other party:
    1. commits a serious breach (or repeated breaches resulting in a serious breach), and the breach cannot be fixed or is not fixed within 30 days of written notice; or
    2. is subject to any step towards bankruptcy or liquidation.
  3. On termination for any reason, the rights and liabilities of both parties remain unaffected.
  1. Either party may transfer the benefit of this Contract to someone else and will remain liable for obligations under the Contract.
  2. We will be liable for the acts of any sub-contractors we engage to help perform our duties.
  1. In the event of any failure by a party because of something beyond its reasonable control:
    1. the affected party will notify the other as soon as reasonably practicable; and
    2. the affected party’s obligations will be suspended so far as reasonable. The party will not be liable for any failure that could not reasonably have been avoided. This does not affect the Customer’s rights regarding delivery or cancellation.
  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to, our policies including our Privacy Policy (https://www.vioramobile.com/PrivacyPolicy) and Cookies Policy (https://www.vioramobile.com/cookiespolicy).
  3. For the purposes of these Terms and Conditions:
    1. Data Protection Laws means all applicable laws relating to the processing of Personal Data.
    2. GDPR means the UK General Data Protection Regulation.
    3. Data Controller, Personal Data and Processing have the meanings given in the GDPR.
  4. We are a Data Controller of the Personal Data we process in providing Services and Goods to you.
  5. Where you supply Personal Data to us for the purpose of providing Services and Goods, we will comply with Data Protection Laws by:
    1. identifying the purposes for which information is collected before or at the time of collection;
    2. processing Personal Data only for the identified purposes;
    3. respecting your rights in relation to your Personal Data; and
    4. implementing technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can email: info@vioramobile.com.

  1. The Supplier does not exclude liability for:
    1. any fraudulent act or omission; or
    2. death or personal injury caused by negligence or breach of legal obligations.
  2. Subject to this, we are not liable for:
    1. loss not reasonably foreseeable to both parties at the time the Contract was made; or
    2. loss to your business, trade, craft or profession (such as loss of profit), since you are contracting as a Consumer.
  1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  2. Disputes may be submitted to the courts of England and Wales, or where the Customer resides in Scotland or Northern Ireland, to the courts of those respective jurisdictions.
  3. We try to avoid disputes, so we approach complaints as follows: Customers should contact us to find a solution. We will aim to respond with an appropriate resolution within 5 days. Please email: info@vioramobile.com.

These Terms and Conditions were created using a document from Rocket Lawyer .

To:
iQom Mobile Ltd
167-169 Great Portland Street,
5th Floor,
W1W 5PF

Email address: info@vioramobile.com
Telephone number: 03335775772

I/We[*] hereby give notice that I/We[*] cancel my/our[*] contract of sale of the following goods[*] / for the supply of the following service[*].

Ordered on[*] / received on[*]: ______________________ (date received)

Name of consumer(s):

 

Address of consumer(s):

 

Signature of consumer(s) (only if this form is notified on paper):

 

Date:

[*] Delete as appropriate.