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Terms & Conditions

Terms for Viora Mobile Ltd services.

Company Information

Viora Mobile Ltd

Registered Address: 167 – 169 Great Portland Street, 5th Floor, London, W1W 5PF

Company Number: 13675306

VAT: GB452681778

01

Overview

These Terms govern the use of our website, platform, APIs, and telecom services.

By using our services, you agree to these Terms.

02

Services

We provide:

  • MVNO enablement
  • SIM and eSIM provisioning
  • Fixed Mobile Convergence (FMC)
  • API-based telecom services
  • Billing and usage platforms

Services are provided on a business-to-business basis unless otherwise agreed.

03

Account Responsibility

You are responsible for:

  • Maintaining account security
  • Protecting API credentials
  • All activity under your account
04

Acceptable Use

You agree not to use the platform for:

  • Fraudulent activity
  • Unlawful communications
  • Spam or abusive messaging
  • Network misuse or disruption

(See Acceptable Use Policy for full details)

05

Service Availability

We aim to provide high availability but do not guarantee uninterrupted service.

We are not liable for outages caused by:

  • Network providers
  • Third-party infrastructure
  • Force majeure events
06

Billing & Charges

  • Charges are based on agreed commercial terms
  • Usage-based billing applies where relevant
  • You are responsible for all usage generated
07

Integration Responsibility

Where you integrate with our platform (e.g. APIs, PBX, SBC):

  • You are responsible for correct configuration
  • We are not liable for misconfiguration on your systems
08

Data & Compliance

You are responsible for:

  • Compliance with applicable telecom regulations
  • Lawful use of customer data
  • Proper handling of communications
09

Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential loss
  • Liability is limited to fees paid for services
10

Termination

We may suspend or terminate services if:

  • Terms are breached
  • Payment is not made
  • There is misuse of the platform
11

Changes

We may update these Terms from time to time.

12

Governing Law

These Terms are governed by the laws of England and Wales.

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