Viora Business
Terms & Conditions
Terms for Viora Mobile Ltd services.
Company Information
Viora Mobile Ltd
Registered Address: 167 – 169 Great Portland Street, 5th Floor, London, W1W 5PF
Company Number: 13675306
VAT: GB452681778
Overview
These Terms govern the use of our website, platform, APIs, and telecom services.
By using our services, you agree to these Terms.
Services
We provide:
- MVNO enablement
- SIM and eSIM provisioning
- Fixed Mobile Convergence (FMC)
- API-based telecom services
- Billing and usage platforms
Services are provided on a business-to-business basis unless otherwise agreed.
Account Responsibility
You are responsible for:
- Maintaining account security
- Protecting API credentials
- All activity under your account
Acceptable Use
You agree not to use the platform for:
- Fraudulent activity
- Unlawful communications
- Spam or abusive messaging
- Network misuse or disruption
(See Acceptable Use Policy for full details)
Service Availability
We aim to provide high availability but do not guarantee uninterrupted service.
We are not liable for outages caused by:
- Network providers
- Third-party infrastructure
- Force majeure events
Billing & Charges
- Charges are based on agreed commercial terms
- Usage-based billing applies where relevant
- You are responsible for all usage generated
Integration Responsibility
Where you integrate with our platform (e.g. APIs, PBX, SBC):
- You are responsible for correct configuration
- We are not liable for misconfiguration on your systems
Data & Compliance
You are responsible for:
- Compliance with applicable telecom regulations
- Lawful use of customer data
- Proper handling of communications
Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect or consequential loss
- Liability is limited to fees paid for services
Termination
We may suspend or terminate services if:
- Terms are breached
- Payment is not made
- There is misuse of the platform
Changes
We may update these Terms from time to time.
Governing Law
These Terms are governed by the laws of England and Wales.